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store policy

choc choc customer care

We want you to be satisfied with your purchases at Choc Choc! We’re sorry that the products didn’t work out for you. Even though we are a small business, we aim to take responsibility and want to make your experience with Choc Choc as pleasant as possible.

return policy

Offline purchases: Full refund for unopened products returned within 15 days with receipt. 


Online purchases:  Full refund for unopened products within 15 days. Email with your order number and we can help you from there.


Unfortunately shipping costs are non-refundable and return shipping is at the expense of the customer. Please include your order number inside the return shipment to prevent delays.


*** Value Sets, Sheet Masks, Face Covering Masks, and makeup products are ineligible for refunds, exchanges, and store credit so we ask that you think carefully before purchasing!


All sales have 15 days from the day of purchase to be exchanged. 

We are unable to offer refunds for opened products but can offer store credit or exchanges. Please note that the opened product must be 80% full to qualify for store credit or exchange.


Choc Choc offers only domestic shipping in the mainland US. 

While we strive to help you with products lost in transit, we are not responsible for any lost packages marked ‘Delivered’ by USPS.

If you have any questions about your shipment, please email with your order number.

privacy & safety

We realize that individuals trust us to protect their personal information. We maintain reasonable and appropriate physical, electronic and procedural safeguards designed to help protect your personal information. While we attempt to protect your personal information in our possession, no method of transmission over the internet, or security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.

For your convenience, our websites include functionality that allows you to remain logged in so that you do not have to re-enter your password each time you want to access your account. If you choose to remain logged in, you should be aware that anyone with access to your device will be able to access and make changes to your account and may be able to make purchases through your account. For that reason, if you choose to remain logged in, we strongly recommend that you take appropriate steps to protect against unauthorized access to and use of your account. Please also notify us as soon as possible if you suspect any unauthorized use of your account or password.

If you have any questions about our privacy or security practices, you can contact Choc Choc’s General Counsel by mail, telephone, or e-mail:


Choc Choc USA



(773) 414-4869

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